Question 1

What areas does APS provide property management services in?

Accepted Answer

Affiliated Property Services manages residential properties throughout West Palm Beach and the greater Palm Beach County area.

Question 2

Does APS manage both single-family and multi-family properties?

Accepted Answer

Yes. APS manages single-family homes, duplexes, triplexes, and multi-family buildings across Palm Beach County.

Question 3

How does APS screen tenants?

Accepted Answer

APS uses nationwide credit, criminal, and eviction screening through Rent Butter, followed by a manual review to ensure a strong long-term resident fit.

Question 4

How often are property inspections performed?

Accepted Answer

APS conducts regular site visits, including weekly exterior checks on multi-family buildings and periodic interior inspections to ensure safety and maintenance compliance.

Question 5

How are maintenance and repair costs handled for owners?

Accepted Answer

Routine repairs are handled through APS's vetted vendor network or in-house technicians. Owners are notified of major repairs before work begins unless emergency conditions require immediate action.

Question 6

Does APS assist with evictions?

Accepted Answer

Yes. APS coordinates the eviction process when necessary, including notices, filings, court coordination, and sheriff meet-ups, following Florida landlord-tenant law.

Question 7

How do residents submit maintenance requests?

Accepted Answer

Residents can submit maintenance requests using the AppFolio Tenant Portal or by calling the APS maintenance line for urgent issues. Photos and video help speed up response times.

Question 8

What qualifies as an emergency maintenance issue?

Accepted Answer

Emergencies include active leaks, flooding, electrical hazards, sewer backups, gas smell, or A/C outages that threaten health. Life-safety emergencies should be directed to 911 first.

Question 9

How can tenants pay rent?

Accepted Answer

Tenants may pay rent via ACH, debit/credit card, or approved cash payment systems through the Tenant Portal. ACH fees are waived.

Question 10

Does APS require renter’s insurance?

Accepted Answer

APS strongly recommends or may require renter’s insurance depending on the property. Coverage helps protect residents’ belongings and reduce liability.

Question 11

Are pets and assistance animals allowed?

Accepted Answer

Many APS-managed properties are pet-friendly. Assistance animals, including emotional support animals, are not considered pets and are evaluated per HUD guidelines with no pet fees.

Question 12

How much notice does APS give before entering a home?

Accepted Answer

APS provides at least 24 hours’ notice for non-emergency entry and enters only between 7:30 a.m. and 8:00 p.m., in accordance with Florida law.

Question 13

How are security deposits handled?

Accepted Answer

Security deposits are handled in compliance with Florida Statutes. Deposits are returned within 15 days if no claim is made, or APS will mail a written claim within 30 days with a 15-day window for resident response.

Question 14

What happens if a tenant does not pay rent on time?

Accepted Answer

APS may issue a 3-day notice after the rent due date, excluding weekends and legal holidays, as required by Florida law. Lease terms control any grace periods or late fees.

Question 15

How can tenants or owners contact APS?

Accepted Answer

Tenants and owners can contact their assigned property manager or reach the APS office by phone or email. Contact information is listed throughout the APS website.

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